ak365 Privacy Policy

1. Introduction

ak365 ("we", "us", "our") operates the online gaming platform accessible at https://ak365.ws and is committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you as a data subject. This Policy applies to all users of the ak365 Platform, including registered account holders, visitors who browse without registering, and any person who contacts our support team.

By creating an account on ak365, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

3. How We Use Your Information

ak365 processes your personal data only for legitimate, specified purposes. We do not use your data for any purpose incompatible with those disclosed here. The primary purposes for which we process personal data are as follows:

• Account creation, authentication, and ongoing account management including password resets and KYC verification.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and maintaining accurate transaction records.
• Carrying out identity and age verification to comply with our responsible gaming obligations and prevent underage access.
• Detecting, investigating, and preventing fraud, money laundering, account abuse, and other prohibited activities using automated and manual monitoring tools.
• Providing customer support, responding to queries and complaints, and communicating material changes to our Terms or this Policy.
• Sending promotional communications about bonuses, seasonal offers (Eid, Pohela Boishakh, BPL season), and new game releases — only where you have opted in to receive such communications.

5. Sharing Your Information

ak365 does not sell your personal data to third parties. We share your data only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, Upay, and banking partners receive only the minimum data required to process your transaction (mobile number, amount, reference).
• Game software providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive anonymised session tokens to enable game loading and RNG auditing. They do not receive your name, payment data, or contact details.
• Regulatory and law enforcement authorities — we may disclose your data when required by applicable law, court order, or when we have a good-faith belief that disclosure is necessary to prevent fraud or criminal activity.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of ak365's assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

7. Data Retention

ak365 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by applicable law. In practice, this means: account and identity data is retained for the duration of your account relationship with ak365 and for a period of five (5) years after account closure; financial transaction data is retained for a minimum of seven (7) years following each transaction for anti-money-laundering compliance; communication records (support tickets, emails) are retained for three (3) years; and analytics and usage data in anonymised or aggregated form may be retained indefinitely.

When your personal data is no longer required for any of the above purposes, we will securely delete or anonymise it. If deletion is not technically possible (for example, because data is stored in backup archives), we will isolate the data from further processing until deletion is possible.

9. Security of Your Data

ak365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit between your device and our servers, AES-256 encryption for sensitive data stored in our databases, strict access controls ensuring that only authorised personnel can access personal data on a need-to-know basis, regular security audits and penetration testing of our Platform infrastructure, and two-factor authentication options for registered accounts.

While we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to affect your rights or freedoms, ak365 will notify affected users without undue delay and take all necessary remedial steps. If you believe your account security has been compromised, contact [email protected] immediately.

11. Changes to This Policy

ak365 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised Policy on this page with an updated effective date and, where appropriate, notify registered users by email or via an in-Platform notification. Your continued use of the Platform after a revised Policy has been posted constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must discontinue use of the Platform and request account closure by contacting [email protected].